Contact

Support

Here to keep you running

At KRANENDONK, we understand that reliable production depends on more than just great equipment — it requires continuous support. Whether it’s routine maintenance, urgent troubleshooting, or long-term optimization, our experts are here to ensure your systems run smoothly, your team stays confident, and downtime is kept to a minimum. You focus on production. We’ve got your back.

Expertise in non-repetitive production

Modular solutions that scale with you

From CAD to weld in minutes

Our services

Leeg

Preventive Maintenance & Inspections

Keep your automation system in top shape with regular expert check-ups. We help prevent issues before they occur — extending system life and ensuring reliable performance.

Leeg

Training & Knowledge Sharing

Empower your team with hands-on training, practical best practices, and personalized guidance. We make sure your operators know how to work efficiently and confidently.

Leeg

Fast Spare Parts Delivery

We deliver critical components fast. Our logistics team ensures spare parts are available and shipped quickly — minimizing delays and avoiding costly downtime.

Leeg

We keep your system up to date

We continuously improve your system with software updates and hardware upgrades — refining performance, adding new capabilities, and maximizing long-term value.

Support packages

Our support packages are designed to support every stage of your production process — improving performance while reducing costs.

Essential Care

Reliable support for standard operations
  • Spare part services
  • Maintenance reporting
  • Online ticket support
  • Maintenance reports
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* Extended support available under SLA

Smart Care

Enhanced performance with fast response
  • All Essential services included
  • 24h spare part dispatch
  • Software updates
  • Remote support
  • Annual performance check
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* Extended support available under SLA
Recommended

Ultimate Care

Maximum uptime with full support
  • All Smart services included
  • Predictive maintenance
  • Process training
  • Dedicated Service Manager
  • Operator retraining
Get started
* Extended support available under SLA

Support that moves with you

Our global support teams are ready to help you keep your production running smoothly. Find the support office closest to your operations.

🌎 Global Customer Support
🇯🇵 East Asia Support Office
🇸🇬 South East Asia Support Office
🇺🇸 USA Support Office
🌎 Global Customer Support

Head Office:
Biezenwei 14
4004 MB Tiel
Netherlands

Support:
support@kranendonk.com
+31 344 623 944

General inquiries:
info@kranendonk.com

🇯🇵 East Asia Support Office

Support Office:
Tomita 8-3-1-101, Kita-ku
Okayama
700-0936 Japan

asiasupport@kranendonk.com
+81 503 645 1729

General inquiries:
info@kranendonk.com

🇸🇬 South East Asia Support Office

Support Office:
Singapore

asiasupport@kranendonk.com
+65 315 866 29

General inquiries:
info@kranendonk.com

🇺🇸 USA Support Office

Support Office:
California, USA
Virginia, USA
Wisconsin, USA

support@kranendonk.com

General inquiries:
info@kranendonk.com

Can’t find your region? No problem. Just reach out to our Head Office in the Netherlands and we’ll connect you with the right expert.

Fast response

Our service engineers respond quickly and effectively — minimizing downtime and keeping your production on track.

Global support

Wherever you’re located, our service teams are ready to support your operations with fast, professional assistance.

Training & Knowledge Sharing

We support your team with regular training, knowledge updates and practical guidance to ensure optimal performance.

Fast Delivery of Spareparts

Critical components shipped fast. Our logistics team ensures the right parts arrive when and where you need them.

90% of all issues solved remotely

All our systems come with Remote Support, enabling us to assist customers directly through an internet connection. KRANENDONK has been offering this service since the early nineties. Our support engineers can remotely log in to any production system worldwide and provide real-time assistance to operators on the shop floor. By temporarily taking control of the machine, most issues are resolved within minutes.

  • Solved without on-site visit
  • Secure remote access to your system
  • Real-time guidance from our experts

Insights from our customers

Our customers face tough production targets, tight deadlines, and increasing demands on quality. With KRANENDONK’s automation solutions, they’ve turned those challenges into efficiency, control, and growth. These stories show how leading manufacturers accelerate output, improve consistency, and reduce costs — by automating with KRANENDONK.

See all customer success stories