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Service

Here to keep you running

At KRANENDONK, we understand that reliable production depends on more than just great equipment — it requires continuous support. Whether it’s routine maintenance, urgent troubleshooting, or long-term optimization, our experts are here to ensure your systems run smoothly, your team stays confident, and downtime is kept to a minimum. You focus on production. We’ve got your back.

Our Services

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Preventive Maintenance & Inspections

Keep your automation system in top shape with regular expert check-ups. We help prevent issues before they occur — extending system life and ensuring reliable performance.

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Training & Knowledge Sharing

Empower your team with hands-on training, practical best practices, and personalized guidance. We make sure your operators know how to work efficiently and confidently.

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Fast Spare Parts Delivery

We deliver critical components fast. Our logistics team ensures spare parts are available and shipped quickly — minimizing delays and avoiding costly downtime.

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We keep your system up to date

We continuously improve your system with software updates and hardware upgrades — refining performance, adding new capabilities, and maximizing long-term value.

Service Packages

Our service packages are designed to support every stage of your production process — improving performance while reducing costs.

Essential Care

Reliable support for standard operations
  • Repair and spare part services
  • Maintenance history reporting
  • Online ticket support
  • Maintenance reports
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* Extended support available under SLA

Smart Care

Enhanced performance with fast response
  • All Essential services included
  • 24h spare part dispatch
  • Software updates
  • Remote support
  • Annual performance check
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* Extended support available under SLA
Recommended

Ultimate Care

Maximum uptime with full support
  • All Smart services included
  • Predictive maintenance
  • Process training
  • Dedicated Service Manager
  • Operator retraining
Get started
* Extended support available under SLA

Service that moves with you

Our global service teams are ready to help you keep your production running smoothly. Find the support office closest to your operations.


Head Office
Tiel, The Netherlands
+31 344 655 443
support@kranendonk.com


Support Office
Singapore
+65 315 866 29
asiasupport@kranendonk.com

Support Office
California, USA

+31 344 655 443
support@kranendonk.com

Fast response

Our service engineers respond quickly and effectively — minimizing downtime and keeping your production on track.

Global support

Wherever you’re located, our service teams are ready to support your operations with fast, professional assistance.

Training & Knowledge Sharing

We support your team with regular training, knowledge updates and practical guidance to ensure optimal performance.

Fast Delivery of Spareparts

Critical components shipped fast. Our logistics team ensures the right parts arrive when and where you need them.

90% of all issues solved remotely

All our systems come with Remote Support, enabling us to assist customers directly through an internet connection. KRANENDONK has been offering this service since the early nineties. Our support engineers can remotely log in to any production system worldwide and provide real-time assistance to operators on the shop floor. By temporarily taking control of the machine, most issues are resolved within minutes.

Saving You Time
90%
Maximizing Uptime
92%
  • Solved without on-site visit
  • Secure remote access to your system
  • Real-time guidance from our experts

Insights from our customers

Our customers face tough production targets, tight deadlines, and increasing demands on quality. With KRANENDONK’s automation solutions, they’ve turned those challenges into efficiency, control, and growth. These stories show how leading manufacturers accelerate output, improve consistency, and reduce costs — by automating with KRANENDONK.

See All Customer Success Stories